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Terms and Conditions
The purchase of products from this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions.
We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.
About Provenance Plants
We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published Privacy Statement.
Products
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified. However in the event of supply difficulties with any items within gifts, we reserve the right to substitute goods of equal quality and value.
Back Orders
If an item is out of stock we will email you with the option either to cancel your order or, having told you when we can fulfil it, to wait for delivery.
Gift Messages
We can include a special message with your gift for your own personal and non-commercial use.
We reserve the right to reject any message sent by us on your behalf to a third party that we consider may offend the recipient for defamatory, racist, offensive, harassing, threatening, vulgar, abusive, indecent, obscene, menacing or in breach of confidence, copyright or any other legal rights, or which may cause embarrassment or distress to any person or is otherwise unlawful or objectionable.
You also agree that you will not impersonate any person including, but not limited to, any of our employees or customers. You are entirely responsible for any text or other material that you post or send on this message system and we accept no liability for any such content.
Methods of Payment
We accept Visa, Mastercard, Switch and Delta. If you are paying by Switch you will also need to include the card issue number or start date. If you order off-line you may also pay by cheque. Please make cheques payable to Provenance Plants and write your name and address on the back of the cheque. Cheque orders will not be processed until payment has been cleared.
All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input. Some products contain some zero rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products plus delivery charges as quoted on the order confirmation page of the website. The displayed price is the amount in pounds sterling that you will pay. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
In the unlikely event that your payment card is used fraudulently to make a purchase with Provenance Plants Mail Order Service you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
Cancelling your Order
We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery.
You may cancel your order for any reason provided:
You or the recipient notify us of your cancellation in writing/ e-mail to the address on our
"contact us" page within seven working days of delivery. Since plants all require a certain level of care, such as watering and storage in natural light, it is helpful to know as soon as possible if you wish to return an item.
The goods remain unused and component parts are unopened. You or the recipient retain and take reasonable care of the goods until returned.
You return packaged item(s) to Returns at Provenance Plants to the address on the "contact us" page. Please return your goods in the packaging provided and take reasonable care when packaging to avoid any damage.
Please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to Provenance Plants and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us. The cost of collection will be deducted from your refund
Claims
Claims for breakages or other damage must be made to Provenance Plants in writing or by email within three days of receipt.
Please advise us of any other order issues within 28 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.
Legal Statement
Every care has been taken to describe items as accurately as possible; however slight variations may occur due to the nature of some of the goods.
Prices are subject to alteration and changes in VAT without notice. Should a product not be available a substitute of a similar product of equal or greater value will be made.
This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.
Use of this Website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland, Europe, USA, Canada, Hong Kong, Australia or New
Zealand. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable.
At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance email is sent to you.
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